I just placed an order, but I selected the wrong item. Can you change it? Can you cancel it?
We want you to receive your order as quickly as possible! To make that happen, our team starts processing orders as soon as they have been submitted, so we are typically unable to change or cancel orders. Please contact Customer Service (email@example.com) immediately if you have questions about changing or canceling your order.
I just placed an order – will I get a confirmation from you?
Yes! After submitting an order shipping within the United States, you should be taken to a page that provides an order confirmation number. Within a few moments, you will receive a confirmation email from us. After your order has finished processing and is ready to ship (for domestic orders with ground shipping, allow up to five business days), you will receive a second email that provides the USPS tracking information for your shipment. Please contact Customer Service (firstname.lastname@example.org) if you have not received your confirmation emails. For information about international orders, please visit our International FAQ page (Link to international Shipping).
I just placed an order, but I need to change the shipping address. How do I do that?
Because we process orders so quickly, we are typically unable to make changes to a shipping address. Please contact Customer Service (email@example.com) as soon as you can if you need to change your shipping address.
I am ordering several items that need to be shipped to different shipping addresses. How do I indicate that?
As of right now, we are only able to accept one shipping address per order. If you need items to ship to different addresses, it would be best to place them as separate orders or contact firstname.lastname@example.org.
I need to use two credit cards on my online order – how do I do that?
At this time, we are only able to process one credit card per online order. (This includes Visa, MasterCard, or American Express gift cards.)
I just placed an order. How will it be shipped to me?
All domestic orders and returns are shipped via USPS (United States Parcel Service). Your tracking email will provide you with the carrier and tracking information for your shipment. See our International FAQ for information about international shipping.
Will a signature be required for delivery of my order?
Only shipments over $300 require a signature upon delivery.
Do you offer expedited shipping?
Yes! On the checkout page, you will see all of your available shipping options (First Class, Priority, and Express). For expedited orders to ship same-day, they must be placed before noon pacific time. (For example, if you place an order at 2pm Pacific Time on a Wednesday with Next Business Day shipping, it will not leave our facility until the following business day (Thursday). It would be delivered the business day after that (Friday).
Do you ship internationally?
Yes, please see our International FAQ for more information.
We are only able to offer repairs on our fine jewelry that was purchased and shipped within the United States. If you have an item needing repair or are located in another country, please contact Customer Service (email@example.com), and we will be happy to look into your options.
I have a discount code. How do I add that to my order?
Discount codes can be entered in the Discount Code field in your Shopping Bag, and they must be applied before the order is submitted. When placing your order, enter the code and click “APPLY” – you will see the discount apply and the total change before you enter your payment information.
I have two discount codes. How do I enter both?
We are only able to apply one discount code per order.
How do your promotions work?
All promotions are limited to the specified dates/times and cannot be applied to previous purchases, gift card purchases, sales tax, or shipping charges. Promotions cannot be combined.
Do you sell gift cards?
Yes! Electronic gift cards (e-cards) may be purchased and personalized through our website (www.OMGlassArt.com). It will be emailed to the recipient within 24 hours of submitting your order. Physical gift cards are also available for purchase and will be shipped directly to you or the recipient via UPS. E-cards can be used at the OMGlass Showroom or on OMGlassArt.com for orders shipping domestically.
How can I sell OMGlass jewelry in my boutique/store?
Thank you for your interest! Contact our wholesale team at support@OMGlassArt.com for more information.
Are you able to donate to my charity event?
We love giving back! Visit our Events & Donations page for more information.
I have a tax ID number. Can I use that for a tax-exempt purchase online?
We are not able to process tax-free purchases through our website.
Any unworn merchandise must be sent back to OMGlass within 15 days of receipt of product.
To initiate a return, please contact Customer Service via email at Support@OMGlassArt.com To exchange an item, simply return it and place a new order for the item you want.
Protect the plating of your jewelry by removing it when washing your hands, swimming, exercising, cleaning and before applying any kind of personal body product. Maintain your jewelry’s shine by avoiding contact with agents such as soaps, perfume, lotion, makeup, hair & cleaning products, etc.
Our jewelry is delicate and may be damaged if not handled with care. Remove jewelry when washing your body, swimming, exercising, or cleaning. Avoid contact with soaps, perfume, lotion, makeup, hair, and cleaning products. Stones are fragile and can break, crack, or scratch if not handled with care. Avoid extreme heat.
To clean, rub your jewelry gently in one direction. Do not use products like tissue paper or paper towels, as they can cause scratching.
A silver cleaner can be used on pure Sterling Silver pieces, but not 18k Yellow Gold Vermeil or 18k Rose Gold Vermeil.
Wash your OMGlass Jewelry with gentle hand soap, rinse well and dry completely with a soft cloth. Using jewelry dips or polishes is not recommended as they may contain harsh abrasives. Maintain your jewelry’s shine by avoiding contact with agents such as perfume, lotion, makeup, hair & cleaning products. Always remove your jewelry before swimming and exercising.
Do you make custom orders?
orders? Yes we do! We would love to create a custom jewelry piece or custom glass art piece for you. Please fill out the custom order contact form here